Shipping Policy

Shipping Policy

Thank you for shopping with Plush Aesthetics. Please review our shipping information below before placing your order.


Processing Time

All orders are processed within 1โ€“3 business days of payment confirmation. Orders placed on weekends or holidays will begin processing on the next business day. You will receive a confirmation email with tracking information once your order has shipped.


Domestic Shipping (Canada)

We offer the following shipping options for orders within Canada:

Service Weight Rate
Standard 0 โ€“ 0.75 kg $18.96 CAD
Standard 0.75 โ€“ 2.0 kg $18.96 CAD
Standard 2.0 โ€“ 30.0 kg $21.90 CAD
Expedited 0 โ€“ 0.75 kg $19.90 CAD
Expedited 0.75 โ€“ 2.0 kg $25.90 CAD

๐ŸŽ‰ Free standard shipping on all Canadian orders over $150 CAD.

Estimated delivery: 3โ€“7 business days for standard; 1โ€“3 business days for expedited.


United States Shipping

We ship to the United States with the following rates:

Service Weight Rate
Standard 0 โ€“ 0.5 kg $7.90 CAD
Standard 0.5 โ€“ 1.5 kg $19.90 CAD
Standard 1.5 โ€“ 30.0 kg $29.90 CAD
Expedited 0 โ€“ 0.5 kg $34.90 CAD
Expedited 0.5 โ€“ 1.5 kg $36.90 CAD

๐ŸŽ‰ Free standard shipping on all US orders over $150 CAD.

Estimated delivery: 5โ€“10 business days for standard; 2โ€“5 business days for expedited. Please note that US orders may be subject to customs duties and import taxes, which are the responsibility of the recipient.


International Shipping (Rest of World)

We ship internationally via Canada Post. Shipping rates are calculated at checkout based on your location, package weight, and dimensions.

Estimated delivery: 7โ€“21 business days, depending on destination and customs processing times. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the recipient.


Local Pickup

Local pickup is available at our Toronto location. Select Local Pickup at checkout to skip shipping fees. You will receive a notification when your order is ready. Please bring your order confirmation when collecting your purchase.


Order Tracking

Once your order has shipped, you will receive an email with your tracking number. You can use this number to track your shipment directly through the carrier's website. Please allow up to 24 hours for tracking information to update after your shipping confirmation email is sent.


Restrictions & Exclusions

  • We are unable to ship to P.O. boxes for expedited or oversized orders.
  • Shipping rates and delivery times are estimates and may vary during peak seasons or due to carrier delays.
  • Plush Aesthetics is not responsible for delays caused by customs, weather, or other circumstances beyond our control.
  • If your order arrives damaged, please contact us within 48 hours of delivery with photos so we can assist you promptly.

Questions?

If you have any questions about your shipment, please don't hesitate to reach out to us. We're happy to help!